Pricing

Pick a plan that scales with your headcount.

Per-seat pricing, USD. Switch tiers at any time. Cancel any time. PSTN minutes pass through at the carrier's rate.

Starter

For small teams replacing a deskphone — under 10 staff.

$9per seat / month

Up to 10 seats

500 outbound minutes / month included

200 AI minutes for voicemail-to-text

Mobile + web softphone
Hold, transfer, three-way add-call
Voicemail (no transcription)
CallKit + ConnectionService push
Email support, business hours

Start Starter trial

Business

For growing teams that need IVR, recording, and AI assist.

$19per seat / month

Up to 50 seats

2,000 outbound minutes / month included

1,500 AI minutes (voicemail + summary + assistant)

Everything in Starter
Voicemail-to-text (Vapi)
IVR + custom welcome scripts
Call recording (90-day retention)
Vapi AI assistants — inbound and outbound
Priority email + chat support
Tenant branding (logo + primary color)

Start Business trial

Enterprise

For teams with multiple trunks, SSO, and a procurement workflow.

Customannual contract

Unlimited seats

Pooled minutes — invoiced quarterly

Custom AI minute pool — committed-use discount

Everything in Business
Multiple Twilio trunks + GSM gateways
SSO via Transcenda ID (OIDC / SAML)
Dedicated tenant TURN + region
Custom call-recording retention
Onboarding + named CSM
24/7 SLA — 99.9% uptime credit policy
DPA, BAA, MSA available

Talk to sales

All prices in USD. International payments are converted at the daily Stripe rate. PSTN minutes and carrier fees pass through and are billed in arrears. Cancellation keeps your tenant read-only for 30 days before deletion.

Plan comparison

Feature-by-feature. Hover a row for details.

Feature	Starter	Business	Enterprise
Calling Hold, transfer, three-way merge
CallKit / ConnectionService push
Call recording		90 days	Custom
IVR + custom welcome
AI Voicemail-to-text
AI call summary
Vapi inbound + outbound assistants
Identity Tenant branding (logo, primary color)
SSO via Transcenda ID
Network Multiple trunks (Twilio + GSM)
Dedicated TURN + region
Support Support channel	Email	Email + chat	24/7 named CSM
Uptime SLA			99.9%
Compliance DPA, BAA on request		DPA	DPA + BAA + MSA

Frequently asked

The six questions every buyer asks. If yours isn't here, ask sales.

How is per-seat metering computed?

A seat is one Transcenda ID user with at least one active device registered to your tenant in the calendar month. If a user signs in and out during a month they count once. Owners and admins are seats too. License Server invoices the peak active seats for the month — never a daily aggregate, never a "by-the-second" surprise.

Can I port my existing number in?

Yes — we accept LOA-driven port-ins for any number our carrier of record covers (currently UAE, US, UK, Germany, Singapore, India). The flow lives at /support; expect 10–15 business days for inbound port completion, no service interruption on your existing line while it processes.

Do you record calls?

Only if you turn recording on per-tenant (off by default). Business and Enterprise plans expose a tenant-wide switch + per-extension override; recordings are stored encrypted-at-rest with a 90-day default retention you can extend up to 7 years on Enterprise. Required beep / IVR disclaimer is on by default for jurisdictions that require it.

What is your refund policy?

Monthly plans: cancel any time; the current billing period stays active until period-end. Annual plans: pro-rated refund within the first 30 days if you have made fewer than 100 outbound calls. We do not refund PSTN pass-through minute charges or carrier fees that have already been billed by upstream providers.

How long is the free trial?

14 days on Starter and Business — no card required to start. You get a real PBX with up to 5 seats, 50 outbound minutes, and 10 AI minutes pre-loaded. At day 14 you can convert with one click; if you don't, your tenant moves to read-only and is deleted 30 days later. Enterprise trials are arranged with sales (typically a 30-day paid proof-of-concept).

What is the support SLA?

Starter: email, response within one business day. Business: email + chat, response within four business hours during 09:00–18:00 Dubai / Singapore / Frankfurt. Enterprise: 24/7 phone + Slack-Connect with a named CSM, response within 30 minutes for P1 (call failure / outage), one business hour for P2.

Still have questions?

Tell us your headcount, calling pattern, and target launch date — we will quote in one business day.

Talk to sales

GDPR-ready · SOC 2 in progress · HIPAA-aware on Business plan